AI for ITSM
Transform legacy ITSM into an intelligent, agentic AI service management platform.
Industry’s most awarded
agentic AI platform
Gartner® Magic Quadrant™ for Artificial Intelligence
Applications in IT Service Management
Aisera addresses a wide set of AI applications in ITSM use cases within its offering. Customers can leverage Aisera’s proprietary LLM or bring their own models and use the LLM Studio to tune them with their own knowledge and ITSM data.
The Forrester Wave™: Conversational AI
Platforms for Employee Services
The strength of Aisera’s current offering comes from its variety of functionality, with strong support across agent augmentation, automation facilities, prebuilt assets, automated workflow development…
IDC MarketScape: Worldwide Conversational
AI Software
Generative AI is game-changing for conversational AI, and Aisera’s conversational AI platform is making heavy use of generative AI to help organizations quickly create and deploy conversational AI solutions that meet a variety of needs both internally and externally.
Aisera’s Gen-AI-centric tech stack serves as
an example of a Gen-AI native IT architecture
Aisera is a Gen-AI native company focusing on providing Gen-AI based solutions for, amongst other things, IT, HR, and customer service. Given their skew towards being a Gen-AI native company, this exhibit could illustrate how future tech stacks for companies could look.
Reduce costs and scale IT support
Reduce ITSM license and IT support costs with Aisera. Using domain-specific AI agents, Aisera’s next-gen ITSM auto-resolves requests and incidents in seconds by automating and orchestrating complex processes seamlessly in real time, on the fly.
Improve resolution times & service reliability
Enhance IT agent operations with proactive incident detection, and root cause analysis to reduce mean time to detect (MTTD) and mean time to repair (MTTR). This speeds up resolution times, reduces downtime empowering IT teams to stay ahead of disruptions.
Boost employee productivity with self-service
Empower employees with 24/7 self-service and proactive AI agents that eliminate repetitive tasks, meet SLAs, and reduce ticket volumes through case deflection and auto-resolution. Agent Assist ensures seamless support, freeing IT staff for strategic work.
Agentic AI meets
ITSM and ITIL
KNOWLEDGE MANAGEMENT
Suggest relevant articles to users proactively and automatically generate new knowledge from past resolutions, enabling seamless knowledge sharing across IT teams, accelerating issue resolution, and boosting productivity.
ASSET MANAGEMENT
Automate asset discovery and tracking to keep hardware, software, and configurations up to date, identify anomalies, optimize lifecycles, and simplify maintenance and renewals to improve efficiency and reduce costs.
RELEASE MANAGEMENT
Predict release impacts and dependencies, orchestrate deployment tasks automatically, and monitor post-release performance to accelerate resolution, reduce risk, and maintain smooth operations.
PROBLEM MANAGEMENT
Track and address recurring issues to analyze root causes, implement fixes, and proactively prevent future disruptions, eliminating repetitive incidents and minimizing the impact of service outages.
CHANGE MANAGEMENT
Identify potential changes from tickets and monitoring data continuously, assess risk using historical patterns and system dependencies, and optimize the change process through automated approvals, sequencing, and rollbacks, driving faster, safer deployments while minimizing business disruption.
PROACTIVE PREDICTION & MAJOR INCIDENT DETECTION
Get ahead of outages and incidents with proactive detection & remediation. By analyzing incidents from your ticketing systems and telemetry data across your tech stack, Aisera’s Agentic AI for ITSM can predict outages up to 48 hours
agent assist
Boost ticket deflection and agent productivity with Aisera’s Agent Assist. Embedded in systems like ServiceNow and Jira, Aisera’s next-gen ITSM delivers personalized answers, summaries, and actions to cut MTTR.
Automate repetitive tasks
Go beyond answering questions to automating actions that auto-resolve requests, transforming self-service into fully autonomous experiences that get work done.
